Call Center Nurse Specialist (LPN) Jobs in Whitestown, IN
- Job Location:
Allied - General
Call Center Nurse Specialist (LPN) Position in Whitestown, IN
HMO Company located in Whitestown, IN is currently searching for a Call Center Nurse Specialist. The CCNS will be working full-time from 12:30pm till 9pm week days.
Duties: . Adheres to principles as stipulated by program specific contractual agreements and clients practices which may include: Patient Support: Make outbound phone calls to patients who have opted into a patient compliance program, make additional calls as directed and be available to support these patients by phone at all other times. Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries. Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources to patients. Referral Source: Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions and care. Collect Data: Assemble accurate, timely, clear data and complete summary of follow-up phone calls, patient inquiries, and outcomes. Educator: Complete patient teaching in relation to the use of products . Participates in program specific customer meetings and training sessions.
Participates in program specific orientation meetings and demonstrates clinical competency on written tests. Performs special projects and performs other duties as it pertains to specific contract performance.
Required Education and Experience: High school degree or equivalent; Licensed Practical Nursing program (LPN) certification required. 3 years of hands-on nursing experience through direct patient care or Specialty Pharmacy experience. Active, unrestricted Nursing license in the state of employment
Knowledge and Abilities: Knowledge and experience in the areas of Neurology, Multiple sclerosis, Rheumatology, Dermatology, Pulmonology, Gastroenterology, Infectious Disease, Asthma, Oncology, or Pediatrics. Good phone etiquette and previous telephonic clinician work experience is preferred. Demonstrated ability to work cross-functionally to improve quality and service. Good interpersonal skills, problem solving skills.
Demonstrated ability to multi-task, detail-oriented, and the ability to adapt in a dynamic fast paced work environment.
To learn more or to apply for this position, please contact:
Equal Opportunity Employer Minorities/Women/Veterans/Disabled