Quality means many things to many people. In a hospital, quality means providing the right care to the right person at the right time in as efficient and compassionate a way as possible. To achieve quality, we strive to use the best practices in patient care, to use the best processes in care delivery and to avoid errors. Hospital quality has 2 main dimensions. One dimension is the perspective of the patient and his/her family. Asking our patients to tell us about their experiences at Regional One Health is very important so we can make the experience better. The second dimension is the scientific examination of the outcomes of the care we provide, typically referred to as patient outcomes. This allows us to determine the effectiveness of the care provided to our patients as well as the effectiveness of the processes that support the provision of care. Quality is dynamic and requires a strong commitment by the hospital through a culture of continuous improvement.