Pharmacy Tech Jobs in Connecticut
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Pharmacy - Pharmacy Technician
Call Center Pharmacy Tech Job in Connecticut
Pharmacy near Waterbury, CT is currently searching for a Call Center Pharmacy Tech. The schedule is 1:30pm-10pm M-F and every other weekend (weekend time varies between 9am-6:30pm. First week of training, hours will be from 8am-4:30pm.
The Call Center Pharmacy tech will provide customer service by triaging request according to priority. Research medication order issues and facilitate their resolution by providing exceptional customer service support. Triage customer service requests by department, urgency, and information/response required. Resolve customer complaints, issues and concerns. Research questions, issues, and concerns as directed by management Answer incoming customer calls Prioritize and respond appropriately Direct to appropriate team member to ensure best service possible Obtain information, explain available products or services Respond to inquiries Collect, prioritize and sort incoming faxes to the appropriate department/area. Review orders for completeness and fax back orders to customers as needed. Initiate non-discretionary calls to facilities. Contact customer accounts according to call schedule to obtain updated patient information, and verify accuracy of Resident Log information, as needed. Create and maintain accurate customer records. Maintain required documentation for tracking and researching orders. Communicate with pharmacy field staff via email, phone or fax regarding patient changes received from facilities. Understand Medicare Policy and Co-Pay requirements/guidelines.
Requirements for this position:
* Must have reliable transportation
* Must be registered as a Pharmacy Tech in the state of Connecticut
* Previous Pharmacy tech and customer service preferred
* Dress Code: Business casual or scrubs
* Must be able to attend training - 8a-4:30p M-F until trained
* Must be able to work the Shift - 1:30p-10p M-F every other weekend (time varies between
To apply please contact:
Equal Opportunity Employer Minorities/Women/Veterans/Disabled