Tele Pharmacy Technician - Bethesda, Maryland

Support patient medication adherence as a remote Pharmacy Technician specializing in tele-pharmacy outreach. This contract role offers the opportunity to make a meaningful impact by coordinating care and communicating with patients, providers, and pharmacies within a value-based health operation.

Location & Schedule:

• Remote work opportunity for candidates residing in Eastern or Central Time zones
• Monday through Friday, 8:30 AM to 5:00 PM ET, with possible occasional afternoons, evenings, or Saturday mornings

Key Responsibilities:

• Conduct inbound and outbound calls to patients, healthcare providers, and pharmacies to gather information and facilitate medication adherence, focusing on conditions such as hypertension, cholesterol, and diabetes
• Document patient interactions comprehensively using electronic health records and patient-centered tools
• Collaborate effectively across teams to streamline pharmacy processes and improve patient experience
• Maintain compliance with Medicare and STAR ratings standards while incorporating health literacy principles into patient interactions

Desired Qualifications:

• At least 6 months of pharmacy technician experience; prior call center or telephonic support background highly preferred
• Strong communication skills with a professional phone presence
• Ability to manage multiple tasks with attention to detail and critical thinking skills
• Proficiency with technology, including EHR platforms, Microsoft Excel, and Google Sheets
• Self-motivated, disciplined, and comfortable working independently in a fast-paced remote environment
• Reliable high-speed internet (minimum 100mbps download, 10mbps upload) with Ethernet connection (no Wi-Fi)
• Access to a quiet, private workspace equipped with desk and chair

Additional Details:

• Contract duration: approximately 3 to 4 months, starting late July through mid-November
• Workstation equipment provided and must be returned upon contract completion
• Contractor submission requires updated resume, skills checklist, manager reference highlighting phone communication skills, licenses, and a specific communication evaluation template

This role is ideal for candidates passionate about delivering exceptional patient support and improving healthcare outcomes through tele-pharmacy services. If you are detail-oriented, communicative, and thrive in a remote work setting, apply now to contribute to enhancing patient experiences and medication adherence.

Compensation for this position ranges from $15.00 to $22.00. Eligible candidates may also receive healthcare benefits, housing, and meals/incidentals. Full details of our healthcare benefits plan can be found here. This posting is open for 60 days after the posting date.