Remote Pharmacy Technician - Hyattsville, MD

Join a tele-pharmacy initiative focused on enhancing patient medication adherence through dedicated outreach and support. This contract opportunity seeks motivated Pharmacy Technicians to serve as Patient Outreach Specialists in a remote capacity, engaging with patients, providers, and pharmacies primarily across the Eastern and Central time zones.

Location:

• Fully remote position with a requirement to reside in Eastern or Central Time Zones (no West Coast candidates).

Schedule:

• Monday through Friday, 8:30 AM – 5:00 PM ET
• Possibility of occasional afternoons, evenings, or Saturday morning shifts

Contract Duration:

• Approximately 3-4 months, starting late July through mid-November

Responsibilities:

• Conduct inbound and outbound calls to patients, providers, and pharmacies to coordinate patient-related needs and collect relevant medical information.
• Support medication adherence efforts, particularly for conditions such as hypertension, cholesterol, and diabetes.
• Streamline pharmacy-related processes focusing on continuous process improvement.
• Document detailed post-call notes using patient-centered tools.
• Collaborate effectively across multidisciplinary teams to enhance patient care.

Qualifications & Desired Experience:

• Minimum 6 months as a pharmacy technician.
• Previous call center or patient support experience highly preferred.
• Strong communication and telephone skills with a professional phone presence.
• Familiarity with Medicare and STAR ratings.
• Experience with EHR platforms and technology proficiency including Microsoft Excel and Google Suite.
• Able to manage multiple priorities with high attention to detail.
• Self-motivated, disciplined, and comfortable working independently from home.
• Reliable high-speed internet meeting specified requirements and a private, quiet workspace.
• PTCB certification is a plus but not mandatory.

This role is ideal for technicians who excel in patient interaction and seek to make a difference in medication adherence through telephonic outreach. The position emphasizes the critical importance of patient experience and communication skills and requires a driven, detail-oriented individual.

If you meet the qualifications and are ready to contribute to improving patient care remotely, apply now to become part of this value-based tele-pharmacy effort.

Compensation for this position ranges from $15.00 to $22.00. Eligible candidates may also receive healthcare benefits, housing, and meals/incidentals. Full details of our healthcare benefits plan can be found here. This posting is open for 60 days after the posting date.