Remote Pharmacy Technician - Rockville, MD

Join a remote team dedicated to enhancing patient medication adherence as a Patient Outreach Specialist in a value-based pharmacy operation. This contract role offers an opportunity to make a meaningful impact by coordinating patient-related needs through telephonic outreach while working from the comfort of your home.

Location: Remote (Candidates must reside in Eastern or Central Time Zones)
Contract Duration: Approximately 3-4 months (starting July 27 through mid-November)
Schedule: Monday to Friday, 8:30 AM – 5:00 PM ET (flexibility for occasional afternoons, evenings, and Saturday mornings)

Key Responsibilities:

• Conduct inbound and outbound calls to patients, healthcare providers, and pharmacies to gather medical information and support medication adherence, focusing on conditions such as hypertension, cholesterol, and diabetes.
• Streamline pharmacy processes with an emphasis on continuous improvement.
• Foster strong communication and relationships among stakeholders to facilitate effective care coordination.
• Accurately document patient interactions and comprehensive post-call notes using electronic health record (EHR) systems.

Desired Qualifications and Experience:

• Minimum of 6 months experience as a pharmacy technician; call center or telephonic support background preferred.
• Strong verbal communication skills with exceptional phone presence — absolutely essential for patient engagement.
• Basic knowledge of Medicare and STAR ratings.
• Comfort with technology including EHR platforms, Microsoft Excel, and Google Suite tools.
• Excellent organizational skills, attention to detail, and ability to multitask effectively.
• Self-motivated with a proactive attitude, capable of thriving in a fast-paced remote environment.
• Reliable high-speed internet (minimum 100 Mbps download, 10 Mbps upload) with Ethernet connection (Wi-Fi not permitted).

Work from Home Requirements:

• Dedicated private workspace with minimal background noise, equipped with a desk and chair.
• Client will provide necessary workstation equipment, which must be returned at contract end.

This role demands a disciplined, self-starting individual passionate about delivering an exceptional patient experience through consistent, clear communication. If you have a commitment to quality in patient care and possess strong telephonic outreach skills, this is an excellent opportunity to contribute to healthcare improvement on a remote basis.

To apply, please submit your updated resume, skills checklist, a managerial reference speaking to your phone communication abilities, copies of licenses, and the required SPIN template labeled "Aledade - REMOTE Tech - Patient Outreach Specialist." Applications missing the SPIN template will not be considered.

Elevate patient care with your expertise—apply today!

Compensation for this position ranges from $15.00 to $22.00. Eligible candidates may also receive healthcare benefits, housing, and meals/incidentals. Full details of our healthcare benefits plan can be found here. This posting is open for 60 days after the posting date.